1. Introduction

ToroTek LLC (“ToroTek,” “we,” “us,” or “our”) is committed to maintaining the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you interact with our website and utilize our services, including live chat and customer support tools.

By accessing our website or engaging with our services, you acknowledge and consent to the practices described in this Privacy Policy.

2. Company Information

ToroTek LLC
Managed IT Services Provider
Chula Vista, California

Contact Information:

• Address: Chula Vista, CA

• Email: privacy@toro-tek.com

• Phone: 619-376-6995

3. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

• Name

• Email address

• Phone number

• Business name

• Communications via chat, contact forms, or email

b. Information Collected Automatically

• IP address

• Device and browser type

• Approximate location

• Referring website or page

• Session duration and user actions

c. Cookies and Tracking Technologies

We utilize cookies and similar technologies to enhance your browsing experience, enable chat features, and analyze website performance. You may control cookie preferences through your browser settings.

4. Use of Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services and customer support

• To respond to inquiries and fulfill requests

• To analyze website usage and user behavior

• To ensure the security and reliability of our systems

• To communicate important updates or service-related information

• To comply with legal and regulatory obligations

5. Legal Bases for Processing (GDPR)

For individuals in the European Economic Area (EEA), we process personal data under the following lawful bases:

• Consent: For optional services such as marketing communications and chat features

• Contractual necessity: To deliver services you have requested

• Legitimate interests: To operate and enhance our business operations

• Legal obligation: To comply with applicable laws and regulations

6. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected or as required by law:

• Chat transcripts: Up to 30 days

• Contact form submissions: Up to 12 months

• Client data: Retained as required by contractual or legal obligations

7. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With trusted service providers (e.g., chat platforms, CRM systems, email services) who assist in delivering our services

• With legal or governmental authorities when required by law

• With partners and subcontractors who support our service delivery

We do not sell or rent your personal data to third parties.

8. International Data Transfers

If your personal data is transferred to countries outside your own (including transfers from the EEA to the United States), we implement appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms, to ensure the protection of your information.

9. Your Rights Under GDPR (EEA Residents)

If you are located in the EEA, you have the following rights regarding your personal data:

• The right to access your personal data

• The right to request correction or deletion of your data

• The right to object to or restrict processing

• The right to withdraw consent at any time (where processing is based on consent)

• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@toro-tek.com.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose

• The right to request deletion of your personal information

• The right to opt out of the sale of your personal information (Note: ToroTek does not sell personal data)

To submit a request, please email privacy@toro-tek.com with “CCPA Request” in the subject line.

11. Data Security

We implement industry-standard technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure; therefore, we cannot guarantee absolute security.

12. Third-Party Websites

Our website may contain links to external websites not operated by ToroTek. We are not responsible for the privacy practices or content of such third-party sites. We recommend reviewing their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The “Effective Date” at the top of this policy will indicate when it was last revised. Your continued use of our website and services constitutes your acceptance of any changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@toro-tek.com
Phone: 619-376-6995
Live Chat: Available via our website

This Privacy Policy is intended to comply with applicable privacy regulations, including the GDPR and CCPA, and reflects ToroTek LLC’s commitment to data protection and transparency.

Privacy Policy

ToroTek LLC
Effective Date: July 1st, 2025